Terms and Conditions
Welcome to www.jaipurclassic.com By accessing or using this Site, you (User) agree to comply with the terms and conditions governing User use of any areas of Jaipur Classic website (the Site) as set forth below.
USE OF WEBSITE
This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose except as expressly permitted by Jaipur Classic. Jaipur Classic and its affiliates reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Jaipur Classic believes that User conduct violates applicable law or is harmful to the interests of Jaipur Classic or its affiliates.
PROPRIETARY RIGHTS IN CONTENT
User acknowledges that Jaipur Classic website contains content, including but not limited to text, images, graphics, logos, typefaces, icons, audio, video and software, and other material (collectively Content) that is protected by copyrights, trademarks, trade secrets, or other proprietary rights, and that these rights are valid and protected in all forms, media and technologies existing now or hereinafter developed. The compilation (meaning the collection, arrangement and assembly) of all Content on this Site is the exclusive property of Jaipur Classic and protected by international copyright laws. The Content and software on this website may be used as a shopping and selling resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance of the Content of this website is strictly prohibited.
SUBMITION OF INFORMATION OR CONTENT
Jaipur Classic welcomes User comments, information and submissions (collectively, Submission). Jaipur Classic, however, does not assume any obligation with respect to any Submission and no confidential or fiduciary understanding or relationship is established by Jaipur Classic receipt or acceptance of any Submission. All Submissions become the exclusive property of Jaipur Classic and its affiliates. Jaipur Classic and its affiliates may use any Submission without restriction and User shall not be entitled to any compensation.
Neither Jaipur Classic, nor its affiliates, nor any of their respective officers, directors, employees, or agents, nor any third party, including any Provider, or any other User of this website, guarantees the accuracy, completeness, or usefulness of any Content, nor its merchantability or fitness for any particular purpose. In some instances, the Content available through Jaipur Classic may represent the opinions and judgments of Providers or Users. Jaipur Classic and its affiliates do not endorse and shall not be responsible for the accuracy or reliability of any opinion, advice, or statement made on this Site by anyone other than authorized Jaipur Classic employees. Under no circumstances shall Jaipur Classic, or its affiliates, or any of their respective officers, directors, employees, or agents be liable for any loss, damage or harm caused by a User’s reliance on information obtained through Jaipur Classic. It is the responsibility of User to evaluate the information, opinion, advice, or other Content available through this website.
FRAUDULENT / DECLINED TRANSACTIONS
Jaipur Classic reserves the right to recover the cost of goods, collection charges and lawyers’ fees from persons using the site fraudulently. Jaipur Classic reserves the right to initiate legal proceedings against such persons for fraudulent use of the site and any other unlawful acts or omissions in breach of these terms and conditions.
CREDIT CARD / DEBIT CARD / INTERNET BANKING DETAILS
You agree, understand and confirm that the credit/debit/internet banking details provided by you for availing of services on Jaipur Classic website will be correct and accurate and you shall not use the personal details which is not lawfully owned by you. You further agree and undertake to provide the correct details to Jaipur Classic. Further the said information will not be utilized and shared by Jaipur Classic with any of the third parties unless required for fraud verifications or by law, regulation or court order. Jaipur Classic will not be liable for any credit/debit card/internet banking fraud. The liability for use of a card fraudulently will be on you and the onus to ‘prove otherwise’ shall be exclusively on you.
User agrees to use this website only for lawful purposes. User is prohibited from posting on or transmitting through Jaipur Classic any unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, sexually explicit, profane, hateful, racially, ethnically, or otherwise objectionable material of any kind, including but not limited to any material that encourages conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any applicable local, state, national, or international law.
If Jaipur Classic is notified of allegedly infringing, defamatory, damaging, illegal, or offensive Content provided by User, Jaipur Classic may investigate the allegation and determine in its sole discretion whether to remove or request the removal of such Content from Jaipur Classic. Jaipur Classic may disclose any Content or electronic communication of any kind (i) to satisfy any law, regulation, or government request; (ii) if such disclosure is necessary or appropriate to operate Jaipur Classic; or (iii) to protect the rights or property of Jaipur Classic, its Users or Providers.
Jaipur Classic reserves the right to prohibit conduct, communication, or content that it deems in its sole discretion to be harmful to individual Users, this website, the communities that make up Jaipur Classic, or any rights of Jaipur Classic or its affiliates or any other party. Notwithstanding the foregoing, neither Jaipur Classic nor its Providers can ensure prompt removal of questionable content after online posting. Accordingly, neither Jaipur Classic, nor its affiliates, nor any of their proprietors, officers, directors, employees, or agents, nor Providers shall assume liability for any action or inaction with respect to conduct, communication, or Content on Jaipur Classic.
DISCLAIMERS AND LIMITATION OF LIABILITY
User agrees that use of this website is at User’s sole risk. Neither Jaipur Classic, nor its affiliates, nor any of their respective proprietors, officers, directors, employees, agents, third-party content providers, merchants, sponsors, licensors or the like (collectively, Providers), warrant that this website will be uninterrupted or error-free; nor do they make any warranty as to the results that may be obtained from the use of this website, or as to the accuracy, reliability, or currency of any information content, service, or merchandise provided through this Site. THIS WEBSITE IS PROVIDED BY Jaipur Classic ON AN AS IS AND AS AVAILABLE BASIS. Jaipur Classic MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE, THE INFORMATION, CONTENT, MATERIALS OR PRODUCTS, INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Jaipur Classic DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Jaipur Classic WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. Under no circumstances shall Jaipur Classic or any other party involved in creating, producing, or distributing this website be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of or inability to use this website, including but not limited to reliance by a User on any information obtained from Jaipur Classic or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction, or unauthorized access to Jaipur Classic’s records, programs, or services. User hereby acknowledges that these disclaimers and limitation on liability shall apply to all content, merchandise, and services available through this Site. In states that do not allow the exclusion of limitation or limitation of liability for consequential or incidental damages, User agrees that liability in such states shall be limited to the fullest extent permitted by applicable law.
This User Agreement shall be construed and governed in all respects by the laws of state of Delhi, India as such laws are applied to agreements entered into and to be performed entirely within Delhi between Delhi residents and without giving effect to any principles of conflicts of law. This User Agreement sets forth the entire understanding and agreement between User and Jaipur Classic with respect to the subject matter hereof and terminates, cancels and supersedes any and all oral or written agreements, understandings, statements, representations and warranties heretofore made relating to the subject matter hereof.
We deliver free of charge to any address in India via courier/speed post. An order from our collection will take approximately 7 to 10 working days to reach you. Products will need to be signed for upon delivery and acknowledgement shall be the conclusive evidence that the products are delivered. We take no responsibility for acknowledgement signed by an alternative person other than the person ordering the product at the address indicated at the time of the order. Since the transactions are authorised by the card/bank account holder, we do not take responsibility for incorrect addresses provided at the time of placing the order. We are not responsible for damage of products after delivery. If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and send an email at support@thehouseofJaipur Classic.co.in mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest.
We regret that our online sales facility is not currently available to our customers outside of India. If you reside outside of India and are interested in purchasing one of our products, please e-mail us at support@thehouseofJaipur Classic.co.in.
RETURN AND REFUND POLICY
If you are not satisfied with a product, received a damage, defective or if the purchased product is not as per listed on Jaipur Classic website, please contact customer care at support@thehouseofJaipur Classic.co.in stating the exact reason for return within 14 days of receipt of the product. Please note the Return Period is 14 days of receipt of the product. The customer care department will approve your request by a return mail. For Return or replacement requested for damage or defect reason please supplement the request with desired images as proof of defect / damage. You will be required to return the product within 5 days of approval to the following address through a courier:
F28/4, Second Floor
Okhla Industrial Area Phase 2
New Delhi – 110020
Jaipur Classic shall reimburse a maximum of Rs 100 as courier charges for return. Please ensure that the product is returned with its original packing, box (if any), guarantee card (not filled out) and any other material that came along with the product. The returned product must be in unused condition as we cannot issue refunds for products that show signs of use. Please do take care that you pack items securely and safely to prevent any loss or damage during transit.
We recommend you use a reliable courier service. All returns are evaluated before being processed. Please note that it usually takes 7-14 working days to receive the package you return. Once we receive your return, please allow up to 15 business days to complete your return & reverse your payment to the same payment source.
Please note that Jaipur Classic return and refund policy is applicable only in India. Unfortunately, at this time we do not accept returns, refunds and exchanges outside of India.
If you want to replace the product that you have purchased on the Jaipur Classic website with a product of same cost, please contact customer care at email@example.com stating the exact reason for replacement within 10 days of receipt of the product. The customer care department will approve your request by a return mail. You will be required to return the product within 5 days of approval to the following address through a courier at your own cost:
404 Ganga Apartments
Sector 26, Pratap Nagar
Jaipur – 302033
Please ensure that the product is returned with its original packing, box (if any), guarantee card (not filled out) and any other material that came along with the product. The returned product must be in unused condition as we cannot accept products that show signs of use for replacement. Please do take care that you pack items securely and safely to prevent any loss or damage during transit.
We recommend you use a reliable courier service. All returns are evaluated before being processed. Please note that it usually takes 7-14 working days to receive the package you return. Once we receive your return, please allow up to 5 business days to despatch your replacement product.
Please note that Jaipur Classic replacement policy is applicable only in India. Unfortunately, at this time we do not accept exchanges outside of India.
CANCELLATION BY Jaipur Classic
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your account has been charged, entire amount charged to you shall be refunded to the same payment source used by you to make the payment while ordering, within 15 to 20 working days.
CANCELLATIONS BY THE CUSTOMER
In case of customer requests for order cancellations, Jaipur Classic reserves the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed / approved by us, we shall cancel the order and credit shall be given to you. We will not be able to cancel orders that have already been processed. Jaipur Classic has the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by Jaipur Classic and accept Jaipur Classic’s decision regarding the cancellation. If your order is cancelled after your account has been charged, entire amount charged to you shall be refunded to the same payment source used by you to make the payment while ordering, within 15 to 20 working days.
We categorise information about you (collectively referred to as “Personal Information”) as follows:
(A) Profiling Information: Information which you provide when you register for a Service, which may include some or all of the following:
Information about your personal identity such as gender, marital status, age, etc.;
Your financial information such as your banking details and any information relating to your income and lifestyle levels; and
Your contact details such as your physical addresses, postal addresses, telephone and fax numbers and the like.
(B) Payment and Account Information: Your account history with us including (without limitation) all billing information and communications, payment history etc. We maintain
this in encrypted form on secure servers.
(C) Service Usage: Information about your navigation using our Services, for example the URLs of websites, which you visit and from which you request downloads.
(D) Log information: Information such as your web request, IP address, browser type, browser language, date and time of request.
(E) Transactional Information: Transactional history (other than banking/card details) about your e-commerce activities.
(F) Correspondence Information: Content, information about your correspondents, and the destination/origin of communications between you and any other person using our
Services including email communication.
(G) User IDs: Your usernames, passwords, email addresses and other security-related information used by you in relation to our Services.
(H) Stored Information: Data either created by you or by a third party and which you wish to store on our servers such as image files, documents etc. We only collect your
Personal Information to conduct our business and to enable us to deliver and improve our Services. We do not for any reason whatsoever sell your Personal Information to
any third party or otherwise trade on it.
Jaipur Classic may use various outside agencies (third party service providers) to make our Website operate. For example, we may use third parties to host our Website, operate various features made available on our Website, send emails, analyze data, provide search results and links, and assist in fulfilling your orders. Some of these third parties may need access to your information in order to make the services provided through our Website work. Information will only be disclosed to these service providers on a need-to-know basis, and they will only be permitted to use such information for the purpose of providing the particular services provided by such entities in connection with our Website.
Right To Collect
(A) We collect your Profiling and Account Information for the following reasons:
1. We need your identity details, contact details, banking information and account history to manage our relationship with you and provide Services to you.
2. We use certain of your information in an aggregated form to compile statistical and demographical profiles for our business and marketing activities. We may disclose such
information about you, provided that the information is in an aggregated form that is not capable of being used or interpreted in such a manner as to identify you.
(B) We collect and store your Service Usage and Transactional Information to:
1. Determine and verify the Service Charges payable by you and to administer our relationship with you.
2. Comply with any statutory or regulatory requirement.
3. Compile statistical and demographical profiles about you for our business and marketing activities and to customise our Services to you. While we are entitled to use such
information about you for our own internal business purposes without limitation, we will only disclose it in an aggregated form which is not capable of being used or
interpreted in such a manner as to identify you; and
4. Monitor your use of our Services for the purposes of ensuring compliance with our Terms of Service.
(C) We collect and store your Correspondence Information and Personal Identifiers to:
1. Comply with our obligations under law; and
2. Monitor your use of our Services in order to ensure your compliance with our Terms of Service. Any Personal Information which we collect and which we may use in an
aggregated format ensuring you are not individually identified is our property. We may use it, in our sole discretion and without any compensation to you, for any
legitimate purpose including (without limitation) the commercial sale thereof to third parties. Sometime we use “cookies” so that we can provide you with more
customised information when you return to our website. “Cookies” are used to store user preferences and to track user trends, so as to enhance your interactive
experience and generally improve our Services to you. You can set your browser to notify you when you are sent a “cookie”, giving you the chance to decide whether or
not to accept it. If you do accept a “cookie”, you thereby agree to our use of any Personal Information collected by us using that Cookie. You may update your Profiling
Information at any time on the website. You acknowledge and agree that in the interests of improving personalisation and Service efficiency, we may, under controlled
and secure circumstances, share your Personal Information with our affiliates.
If we are required to intercept, disclose, monitor and/or store your Personal Information:
(A) by law;
(B) to conduct our business;
(C) to secure our systems; or
(D) to enforce our own rights,
we will do so in the manner as prescribed by law. Such interception, disclosure, monitoring and storage may take place without your knowledge. In that case, we will not be liable to you or any third party for any damages howsoever arising from such interception, disclosure, monitoring and storage. In order to ensure that all our Users comply with the Terms of Service, we may monitor your Personal Information to the extent that this may be required to determine compliance and/or to identify instances of non-compliance. To ensure that the security and integrity of our Services are safeguarded, we may monitor your Personal Information. This monitoring may include (without limitation) the filtering of incoming and outgoing electronic data messages to identify, limit and/or prevent the transmission of spam, viruses and/or unlawful, defamatory, obscene or otherwise undesirable material or content. We may under certain circumstances procure an element of the Services from a third party service provider. To the extent that it may be necessary, and solely for the purposes of providing the Service to you, you agree that we may disclose to such third party any of your Personal Information that may be necessary for the procurement of services from the third party.
Children’s Online Privacy Protection Act (COPPA): We do not knowingly collect, maintain, or use personal information from our Website about children under the age of 16. We request that persons under the age of 16 not use our Website without supervision from a responsible adult. If a child whom we know to be under the age of 16 sends Personal Information to us, we will only use that information to respond directly to that child, notify parents, or seek parental consent.
Change in Policy